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Airport

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1. My bag did not arrive, what do I do?

View the baggage webpage for information on filing a claim.

2. What Fixed Base Operations (FBO) services are available?

Durango-La Plata County Airport's fixed based operator (FBO) services are provided by the AvFlight Durango. Contact them at 970-247-5535 for more information.

3. What general aviation services does the Durango-La Plata County Airport (DRO) provide?

General Aviation information for DRO is available on our general aviation page, and on AirNav.

4. What hotels are near the Durango-La Plata County Airport?

• There are many hotels in the area to choose from. Unfortunately none are located next to/or near the airport.
• The closest hotel is the Super 8 Quality Inn. The Super 8 does not offer pick up and drop off service. You will need to arrange a taxi or rental car. Ph:(970) 259-0590.
• The Sky Ute Casino in Ignacio has rooms available. They may offer pick up and drop off service. Please check when making reservation. Ph: (800) 876-7017.
• The Double Tree Hotel is located two blocks from Downtown Durango. The Double Tree offers pick up and drop off service. Please enquire when making reservations. Ph: (970) 259-6580.

5. What is the airport code for Durango-La Plata County Airport?

DRO

6. I left / lost something at the airport, who do I contact?

You can contact lost and found at (970) 382-6050. If you left something on the plane you need to contact the airline's lost and found department. Please visit your airline website for contact information.

7. I want to advertise my business/company at the Airport, who do I contact?

All advertising is handled through Fast Signs. Contact Jessica Unruh at (970) 247-8000.

8. What are my rights as a passenger?

A guide to your rights as a passenger is available from the Department of Transportation (DOT).

9. Can I spend the night at the airport?

No. The terminal closes 45 minutes after the last commercial arrival. For safety and security reasons we can not have passengers sleeping in the terminal overnight.

10. Does the Durango-La Plata County Airport offer tours?

Yes, the airport offers tours. If your class, group, or after school club is learning about aviation, weather, economic opportunities, or you just think coming out to the airport would be a cool idea, we would love to have you.

The Airport Fire & Rescue Truck and Fire Fighters may be available to come down and give a talk about what their job is like. The fire fighters can show some of their equipment and may spray some water from the large fire truck.

Depending on the age and size of the group we can tailor a tour to your groups specific need or desire. We also have a room available that can be used to show films, or other teaching aids are also available.

Tours are given from 9:00 am to 4:00 pm, Monday through Friday year-round. Please call the Airport Administrative office at (970) 382-6051 to schedule, or fill out a Tour Request form. 

11. Does the Durango-La Plata County Airport receive local tax dollars?

No. The Durango-La Plata County Airport does not receive any local tax money. The Durango-La Plata County Airport is considered an enterprise fund. This means that we generate all of own revenue.

The Durango-La Plata County Airport receives revenue from:

• Airlines
• Parking
• Car Rentals
• Airplane Hangers
• Other Vendors and tenants

The Durango-La Plata County Airport does receive money for specific airport improvement projects from the Federal Aviation Administration (FAA). The FAA offers a program, Passenger Facility Charge (PFC), to help pay for these projects a tax is added to airline tickets to help pay for some of these expensive projects.

12. What can I bring with me on my flight?

Information about what can be included in checked and carry-on baggage is available at TSA

13. What are the airport's security policies?

Durango - La Plata County Airport follows all FAA and TSA security policies. You can learn more at TSA.

14. How early do I need to arrive for my flight?

Domestic Travel
You should arrive at the airport at least 90 minutes prior to your scheduled departure time.

International Travel
You should arrive at the airport two hours before your scheduled departure time.

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Boards & Commissions

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1. How do I know if I was appointed to a board or commission?

Once City Council has voted and an appointment has been made at a regular meeting of the City Council, each applicant will receive an email notifying him or her of their appointment status.

2. What happens if I am not appointed?

Your application will be kept on file in the City Clerk's Office for one year. Should another vacancy occur, you will be contacted and asked if you wish to have your application considered for the new vacancy. Do not be discouraged if you are not selected to serve on a board at this time. Many current board members will tell you that they applied several times before being appointed.

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Building Department - Permits

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1. How do I apply for a building permit?

View the applying for a building permit webpage for information.

2. What are the types of plans the City of Durango will require as part of my submittal?

Check out the building plans webpage for information.

3. Do I need a building permit?

View the do I need a building permit document for information.

4. What building permits have been issued and how do the building statistics compare to previous years?

View the Monthly Permits Lists and Monthly Permit Comparison Tables for information.

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City Clerk / Records Request

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1. How does the City decide how long to keep its records?

The City of Durango has adopted the Colorado Model Municipal Records Retention Schedule. This schedule, which is available for you to search and use online, describes how long the various types of City records must be kept. For your benefit a single searchable 154-page PDF file of the entire Schedule is located here on the City’s website (the multi-page index is at the end of that document).

2. How can I learn more about the history of the City of Durango?

We have published a number of booklets to give you a quick introduction to some of the historical aspects of the City of Durango. All of them are available to you on the City's website at http://durangogov.org/index.aspx?NID=190 -- in the Histories "Search Type." For starters, you could search for these booklets, by inserting one of these words (with the asterisks around it) in the Subject search box: *interesting* *primer* *tour* *mayors* *lessons* *sister cities* *biking*

3. I am looking for historic photos of Durango--how can I view them online?

• You can search the City's digitized Historical Photos online at http://durangogov.org/index.aspx?NID=190  They focus on the City government itself, and properties the City manages or regulates. 
• To view historic photos of Durango, you might have better results searching Fort Lewis College's Southwest Studies Center site at https://swcenter.fortlewis.edu/Archives/DigitalImages.aspx -- do a Google search of their site for your terms, along with photo*. The Center has some of the archives of the City of Durango, described in the online finding aids. Also, try the Animas Museum's site at http://www.animasmuseum.org/research.html -- which also lists other sites for photos, including the fabulous collection (thousands of them online) at the Denver Public Library's Western History Department.

Search for City Records Online

4. How can I learn more about Greenmount Cemetery?

To recognize some of the persons of Durango buried in this beautiful cemetery, we have produced two biographical walking tours, each with an accompanying map and index.  One is an overall tour of Greenmount, focusing on 72 grave sites; the other takes you to the burial sites of the 158 individuals who were buried during the time frame of the 1918/19 Spanish Flu epidemic.   Both tour guides are accessible on the Learn More About Durango page on this website (along with their maps, which are a separate download there).

The City’s online GIS (Geographic Information Systems) headstones data (accessed at the GIS viewer on the City’s website) may also be interesting to you.  The last page of the introductory general walking tour explains how to zero in on plots and/or names in Greenmount Cemetery, and includes photos of headstones. 

The tour booklets and the map/index one-sheet insert for each walking tour are also available for free on the rack inside the lobby of City Hall, but are not mailed out.

If you have a particular question regarding the City’s records pertaining to a particular personal name and/or plot location at Greenmount, feel free to email the Records Administrator,

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Composting

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1. How do I sign up for curbside compost collection?

The City of Durango is currently in a public-private partnership with Table to Farm Compost. Visit www.tabletofarmcompost.com to sign up for curbside compost collection.

Table to Farm Compost serves all addresses within Durango city limits. You can check service availability at your address during the signup process. If you live outside city limits, contact Table to Farm Compost at info@tabletofarmcompost.com or 970-601-3113 to find out if service is available in your area.

2. Can businesses sign up for compost service?

Yes. Table to Farm Compost offers a wide variety of service packages for customers of different sizes. Visit Table to Farm Compost to see options for business and larger scale service options.

3. What can I compost?

What you can compost depends on what service or at-home process you use. In general, items like vegetables, fruits, coffee grounds, and unbleached paper towels, are the most easily compostable.

 For a full list of what can be composted through Table to Farm, please visit their website.

4. Will my compost bin or outdoor heap attract wildlife?

If you follow City of Durango and Table to Farm guidelines, wildlife conflict should not be an issue with your collection bucket. For curbside compost pickup, please remember to only put your bucket out on the morning of your collection day (between 6 and 8 a.m.). Make sure the lid is on and fully sealed, and do not leave your bucket out at night.

 At-home composting must follow the city codes for composting in order to help prevent wildlife conflict.

5. Is it mandatory for me to sign up for compost collection?

No. The city of Durango and Table to Farm Compost are currently partnering on outreach and education to encourage more residents and businesses to sign up for compost collection voluntarily.

 In the coming years, the city will be evaluating the feasibility of expanding city-wide food waste diversion and composting services. Landfills are the third-largest source of human caused methane emissions and food waste makes up approximately 20% of residential waste in Durango. Reducing waste and increasing composting will be critical to achieving the city's adopted sustainability and greenhouse gas emissions goals.

6. Am I only allowed to use Table to Farm for compost service?

The current agreement between the City of Durango and Table to Farm Compost does not exclude other compost service providers from operating within city limits. All compost service providers, including Table to Farm Compost, must obtain a permit to operate from the City of Durango. When signing up for service, be sure to ask your provider if they are permitted.

7. What happens if my compost collection bucket starts to smell?

Placing a couple of handfuls of sawdust or shredded paper products at the bottom of a compost bin helps to mitigate smells and keep buckets clean. Table to Farm Compost service customers can request sawdust at any time and some will be dropped off on your next pick up day.

8. What if I have a large household and produce a lot of food waste each week?

Residential service through Table to Farm Compost provides one 5-gallon bucket which is picked up once per week. This is usually enough for a family of 4-5 that produces an average amount of food waste, but you can request additional buckets for a small additional cost.

 If you are concerned about producing more than 5 gallons of food waste per week, first try to identify the top sources of your food waste. See if there are ways to reduce the amount of food waste you generate each week before asking for additional buckets.

9. What if I don't produce a lot of food waste each week?

You might be surprised to learn that many things other than just food waste can be composted. For example, Table to Farm accepts coffee grounds, vacuum contents, grass clippings, hair clippings, unbleached paper towels and shredded paper products.

10. What happens to the material collected by Table to Farm Compost?

Compostable waste is transported to their local compost facility and turned into finished compost and artisan soils. Many local farmers use Table to Farm Compost products, as well as nurseries in the surrounding counties. 

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Electric Vehicles

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1. What are considered "electric vehicles"?

There many different types of electric vehicles (EVs). For Durango’s EV planning purposes, we are looking at two main categories when we generally refer to EVs:

• Battery Electric Vehicles (BEVs): These vehicles only use an electric motor and are 100% battery powered. They can be recharged by plugging into a charging outlet at home or at a charging station.
• Plug-in Hybrid Electric Vehicles (PHEVs): These vehicles have both an electric motor and a gas or diesel engine. They can run off the electric motor only for a time, and then use the fuel-powered engine once the electric charge is depleted. They can be recharged by plugging into a charging outlet at home or at a charging station, and the fuel tank is filled at a gas station just like a traditional vehicle.

2. Where can I learn more about electric vehicles?

The EPA’s Green Vehicle Guide and the US DOE Alternative Fuels Data Center are both great resources for information on electric vehicles and charging stations. Learn more about EV ownership, the benefits of EVs, and nation-wide efforts to transform our transportation system.

The State of Colorado Zero Emissions Vehicles page has information on the state’s Electric Vehicle Plan 2020, grant programs, and tax credit programs.

3. How long does it take to charge an EV, and what’s the difference between level-1, level-2, and level-3 chargers?

The length of time it takes to fully charge a vehicle depends on many factors including the vehicle itself, the kind of charger being used, and how empty the battery is when you begin charging. Many EV users think in terms of “miles per hour of charging” or how much range you get from charging a vehicle for a certain amount of time.

• Level-1 is just another name for a 110-volt standard outlet plug, the same that you plug any electrical device into. Some vehicles come with built-in extension cords while others require special adapters to plug into a level-1 charger. These are also called “trickle chargers”. Charging this way provides about 5 miles per 1 hour of charge. A typical day’s worth of driving (about 30-40 miles) can be recharged from level-1 charging overnight at home.
• Level-2 is a 220-volt charger that charge more quickly. Level-2 stations can be installed in homes and they are also available at many public charging stations. Charging this way provides about 15-60 miles per 1 hour of charging, depending on the designed power output of the charger. At-home level-2 chargers can usually recharge a vehicle from empty to full overnight. Public level-2 stations can fully charge a vehicle in about 4 hours, making them excellent choices for workplace parking or metered public parking lots.
• Level-3 is known as direct current (DC) fast charging. These chargers will primarily provide direct current at up to 500 volts. These chargers can provide 150-600 miles of range per 1 hour of charging, meaning most vehicles can charge from empty to full in about half an hour. These are the EV equivalent of gas stations, and charging speeds are continuing to improve.

4. What are the different plug or connector types?

The US DOE Alternative Fuels Data Center and the EPA Green Vehicle Guide both have great information on the different plug types, including pictures. Most charging station info apps and websites explain what plug type is available at different stations. See “Where can I charge my electric vehicle in Durango?” in this FAQ for more information on these apps and websites.

• J1772 (level-1 and level-2): All EVs in North America except Tesla use the SAE J1772 connector for Level 1 and Level 2 charging, also known as the "J-plug". All city-owned public charging stations use this plug type. Tesla vehicles can charge on a J1772 by using an adapter (see below).
• CHAdeMO (DC fast charge, level-3): CHAdeMO is a type of DC fast charge connector, but it is becoming less common. The DC fast charging stations at the Transit Center have both CHAdeMO and CCS/SSA connectors.
• CCS/SSA (DC fast charge, level-3): The CCS/SSA (also known as the combo charger) is quickly becoming the most common DC fast charging connector type. The DC fast charging stations at the Transit Center have both CHAdeMO and CCS/SSA connectors.
• Tesla: Tesla vehicles use a proprietary connector only used by Tesla vehicles. Tesla owns and operates a network of DC fast charging stations called “Tesla Superchargers” around the nation, but these are only available for Tesla vehicles, other vehicles cannot use them. Tesla vehicles can use J1772 chargers with a simple adapter and CHAdeMO chargers with a special fast-charger adapter. Adaptors come with all new Tesla purchases, and Tesla rentals should also include adapters. If you forget your adapter, visit the Transit Center customer service window during regular business hours for assistance.

5. Where can I charge my electric vehicle in Durango?

The easiest way to find charging in Durango, or anywhere, is to use apps like PlugShare and Open Charge or websites like the US DOE Alternative Fueling Station Locator. These sites let you filter by charger type, price, and other features.

The city currently owns and operates electric vehicle charging stations at the City of Durango Transit Center, 250 W. 8th St, and there are plans to expand to other city-owned locations in the future.

6. How far can an EV travel on one charge?

The typical battery range for all-electric battery-only EVs is now between 200 and 300 miles for new models, with some models achieve a range as high as 400 miles.

Plug-in hybrid (PHEV) models have typical battery ranges of 15-60 miles, and then the fuel-powered engine adds another 200-300 miles of range. This means that many PHEVs can achieve a typical day’s driving needs on battery alone for most people.

Visit FuelEconomy.gov to find an EV that would best suit your needs.

7. What types of vehicles can use the DC fast charging stations (level-3 stations) at the Transit Center?

All fully electric vehicles should be able to use the new fast charging stations at the Transit Center. Some plug-in hybrid models support DC fast charging, but some do not. Each DC fast charging station has two connector types that fit different vehicles. The CHAdeMO connector fits most Nissan, Mitsubishi and Kia electric vehicles while the CCS/SAE combo connector fits nearly all other vehicles. Tesla owners will need a CHAdeMO-Tesla adapter to use the stations. If you do not have an adapter, visit the Transit Center customer service window during regular business hours for assistance.

See “What are the different plug or connector types?” in this FAQ for more information.

8. Are EVs affordable?

Today, most electric vehicles cost only slightly more to purchase than their traditional counterparts, but they cost much less to operate and maintain every year. EVs require little to no maintenance on the drivetrain, and electricity is significantly cheaper (and cleaner) per mile than gas or diesel fuel.

Additionally, there are many state and federal rebate and tax credit programs available. Be sure to search for all available programs in your area including discounts through special promotions, such as "group-buys," where dealers offer electric vehicles at a lower price to incentivize a large volume of sales. The Four Corners office of resource efficiency (4CORE) has great information on available incentives and upcoming opportunities in our region.

9. How do winter conditions affect electric vehicles?

Extreme cold can reduce the range in EVs by as much 20-30% for current models, so certain considerations should be taken for cold-weather use. Heating air for passenger comfort can require significant amounts of energy in colder weather, and cold temperatures can affect battery charging. However, temperature-control technology is improving to compensate for these issues. Cold weather does not impact driving or handling, and many EVs have very advanced traction control and all-wheel-drive options.

10. Do electric vehicles really reduce emissions?

Yes. At a local level, EVs do not have tailpipe emissions (such as Nitrogen Oxide (NOx), Carbon Monoxide (CO), particulate matter (PM)) that cause localized air pollution which can negatively affect public health. At a broader level, the overall emissions associated with using an EV depend on the source of electricity. So, the relative emissions of EVs can vary quite a bit depending on where they are being used and charged. Even with this variability, however, EVs have much lower per-mile emissions than traditional fuel-powered vehicles.

EVs charged in Durango and within LPEA’s service territory use electricity generated from an energy mix of energy sources. LPEA is on track to significantly reduce the greenhouse gas emissions associated with electricity in our region.

The EPA’s Beyond the Tailpipe Emissions Calculator is a great resource for understanding the emissions associated with EVs.

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Finance - Budget FAQ

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1. What is a city budget?

The city’s fiscal year runs in tandem with the calendar year (January 1 to December 31). The budget development timeline is established by the City of Boulder Charter and the process is designed to allow for early and active City Council participation with an emphasis on public input. Although the budget is developed throughout the year, the majority of the effort occurs between February and October, with the budget for the coming fiscal year adopted December 1 per the City Charter.

Once the budget is adopted, departments are given full spending authority for their budgets within the parameters of the city’s policy guidelines. In years where new initiatives are launched and other unique circumstances become apparent after annual budget approval, additional adjustments to the base may be brought forward for council consideration.

2. When is the Proposed Budget required to be submitted to the City Council?

The Charter requires that the City Manager submit an annual Proposed Budget to the City Council no less than 60 days prior to the beginning of each fiscal year.

3. What is the Proposed Budget?

The City Charter requires the City Manager to present an annual Proposed Budget to the City Council no less than three months prior to the end of each fiscal year. The Proposed Budget outlines the recommended spending plan and revenue estimates for the coming fiscal year.

4. What is the Approved Budget?

The annual budget (also called Approved Budget) is a City Council approved spending plan for use of the city’s funding sources. The plan is a ‘living" document that guides the allocation of funds for certain purposes and is revised and adjusted throughout the year through adjustments to the base processes. The City Charter requires that the City Council approve a balanced budget for the following fiscal year by December 1.

5. What is the Capital Improvement Program (CIP)?

Boulder’s Capital Improvement Program (CIP) is a comprehensive plan for capital investment in maintaining and enhancing public infrastructure, ensuring the city continues to provide a high level of municipal services. The 2020 Draft CIP calls for total spending of $85.6 million in 2020, with approximately $564.9 million projected from 2020 to 2025 on projects or categories of funding for ongoing city needs

The city owns and maintains 385 buildings and structures (including three recreation centers, five library facilities, eight fire stations, and five parking structures), 1,800 acres of parkland, 71.2K acres of Open Space and Mountain Parks, 305 centerline miles of streets, 159 centerline miles of bike facilities, 80 underpasses, two water treatment facilities, one wastewater treatment facility, 11 dams and over 800 miles of water and wastewater piping.

The city funds the construction and maintenance of these assets using a wide range of sources, including tax revenues, bond proceeds, and fees, and continues to look for ways to leverage its funding, through federal, state, and local grants and reimbursements, to maximize funding for capital projects.

6. How has the budget changed over the past several years?

Over the past ten years, the operating budget has increased 43%. The operating budget is roughly two-thirds of the annual budget any given year. In that same time period, the capital budget has increased 184%. This is largely attributed to new revenue sources being approved by the voters that are dedicated to capital, namely the 2011 capital bond, and the 2014 and 2017 Community, Culture, and Safety Tax ballot.

7. What is the total city budget?

The total approved 2023 annual budget is $515.4 million.

8. What are funds and why does the city have them?

The city receives revenues from many different sources. Most of them have restrictions on how they can be used. For example, monies received through Wastewater Fees must be used to operate and maintain the city’s wastewater system. The City of Boulder uses funds to budget, as well as to report on its financial position and the results of its operations. Fund accounting is used to demonstrate legal compliance and to aid in financial management by segregating transactions related to certain government functions or activities. Funds are classified into three categories: governmental, proprietary, and fiduciary.

9. Why does the budget show some money as restricted?

Some city revenue has “strings attached.” This revenue can only be spent for specific purposes, which were decided by either the voters, city, state and federal law, and sometimes by legal agreements.

The budget must show this restricted revenue and how it will be spent. City financial reports during the year must also show how the restricted revenue was actually spent, to demonstrate that the city has complied with the law.

10. What is the general fund?

The largest fund in the city is the General Fund. The General Fund accounts for revenues and expenditures used to carry out basic governmental activities of the city such as public safety, human services, legal services, administrative services, and others not required to be accounted for in another fund. All other funds have varying degrees of restrictions for their use and are therefore less flexible in their ability to shift dollars.

11. What is the largest source of General Fund revenue for the city?

The largest source of General Fund revenue for the city is taxes, which comprise over 83% of the total revenue in the General Fund. Tax revenue primarily consists of Property Tax, Sales Tax, and other taxes such as Accommodation-Admission Taxes, Franchise Taxes, Specific Ownership, and Tobacco Tax.

12. What is the General Fund portion of the city budget?

Total General Fund expenditures for 2020 are $161.5 million, including $3.65 million in dedicated funds to support the creation of a General Fund Capital Improvement Program for General Fund-supported departments (e.g., Police, Fire and Innovation & Technology).

13. What is an Enterprise Fund?

An Enterprise Fund is a government facility or service that is self-supporting through the fees associated with operating that particular service. The city currently has six Enterprise Funds (Downtown Commercial District, University Hill Commercial District, Boulder Junction Access General Improvement District, Storm/Flood Management Utility, Wastewater Utility, and Water Utility).

14. What is a Special Revenue Fund?

Special Revenue Funds are established to account for the proceeds of specific revenue sources (other than special assessments, pension trusts, proprietary fund operations, and revenues received for major capital projects) that are legally restricted for specific purposes.

15. What is the city's sales tax rate?

The city’s sales and use tax rate is 3.86%.

16. What is the total number of city employees?

The number of authorized Full-Time Equivalent (FTE) positions for 2023 is 1,540.09. Some positions are required to work fewer than the standard number of working hours and days; therefore, the total number of positions in the city is not a whole number.

17. How much of my property tax dollar goes to city services?

The property tax assessment process is managed by Boulder County and generates tax revenues that pay for schools, roads, public safety, and other public services. These revenues are distributed to taxing entities within the county, including the City of Boulder. The majority of property taxes is allocated to schools (56%) and county services (28%) followed by the city and special districts. About 14% of your property tax bill is available to support services the city offers. For every dollar of property taxes collected in Boulder, the city receives 14 cents. Of these 14 cents, nine cents go to general city operations, two cents go to general public safety, one cent goes to Parks and Recreation, and about one cent goes to the Community Housing Assistance Program.

For more on property tax calculations, visit the Boulder County Website.

18. How much of my sales tax dollars go to the city?

Sales and use taxes comprise 41% percent of the city’s total revenues. This category includes: retail sales taxes, business/consumer taxes, utility revenues, construction use taxes, and motor vehicle use taxes.

For every retail tax dollar collected in Boulder, the city retains 44 cents, which is distributed across the city’s General Fund, Open Space Fund, Transportation Fund, .25 Cent Sales Tax Fund (which supports Parks and Recreation), and the Community, Culture, and Safety Capital Tax.

19. How does the city financially plan for the long term?

The budget cannot be solely about providing public services to improve quality of life in the budget year, but also planning for improvements in the future. The budget addresses community needs and priorities within the context of the current and projected economic climate.

The city’s long-term planning is most evident in the budget through its Six-Year Capital Improvement Plan. This plan presents the city’s assumptions about the revenue over the next six years and how city leaders propose to spend it. The highest expenditures are for large projects, such as roads, new sewer lines, and parks. Long-term plans to upgrade or maintain certain city assets are included too, such as resurfacing streets, improving traffic controls, or keeping sewer plants operating in compliance with legal requirements. Some future city initiatives are not always clear in the budget year, but money is allocated for them in a general manner in the plans, based on experience, with the goal of improving the city’s economy and well-being.

The operating budget is designed to provide funding for all ongoing city operations, as well as one-time, non-capital projects and work efforts, and to provide general support of the city and council work plan. The city prioritizes its operating budget resource allocation both across and within funds, providing capacity to respond to emerging and unanticipated needs, and in support of building resilience as an organization.

20. Does the city maintain reserves for a rainy day?

The city, like most responsible people and organizations, has a “rainy day fund,” or money set aside to help the city continue to provide services and fulfill commitments when revenue is not adequate during a short period of time. Each fund has different reserve requirements and can be found in the annual budget book.

General Fund reserves are 19.5% of total operating budget in 2020. This translates to about 2.5 months of primary operating costs the city is required to keep on hand to assist in times of financial crisis. Having reserves provides more financial stability and creates greater confidence among the public and City lenders.

21. How does the city show financial accountability and transparency?

State law and good business practices require the city to balance its budget. city expenditures should not exceed city revenue and funds on hand. Additionally, the City of Boulder prides itself in only spending one-time dollars on one-time expenditures.

Responsible financial management requires city leaders to consider all potential risks for two reasons: to prevent the city from committing future funds it may not have, and to guide them in adopting a fiscally responsible budget or plan that is not based on overly optimistic assumptions – revenue higher or expenditures lower than expected.

Staff continually compare actual events to the budget plan and make adjustments when necessary. During the year, financial reports are provided to city leaders and the public that compare the budget to actual values and provide information to help city leaders make decisions about possible changes in services and costs. Additionally, there are two forms times a year when the City Council can make budget adjustments.

22. How do I get involved in the budget process?

The City Council holds study sessions on the Proposed Budget in August and September and public hearings in October. Below is a high-level summary of different opportunities to engage in the budget process throughout the year.

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Finance - Utility Billing

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1. How can I setup my utility account for automatic payments/autopay?

To setup an automatic or recurring payment, please register your utility account with the City's online payment processor and then setup autopay with either a checking account or credit card.

2. Can I make a utility bill payment over the phone?

Yes. Please call (844) 329-9562 to pay by phone. You will need to know you utility account number.

3. Why is the owner's name listed on my account online?

The owner's name is listed because our system pulls the owner name not the billing name on the account. As long as the account is correct, you will receive the credit for the payment.

4. How do I add or remove my name from a utility account if I purchased or sold my property?

If you purchased or sold your property using a local title company, the title company will process the ownership change and final payment of bill at the closing. If a local company was not used, the City will require the new owner to provide some written proof of ownership or legal right to the property. Use the Ownership Change of Utility Account from.

5. Why is my water consumption so high?

There are many factors that can contribute to higher than normal water consumption. One reason a leak. Check for dripping faucets, running toilets, etc. Summer irrigation contributes to higher consumption too. If you are concerned there is an error with your bill please contact Customer Service at (970) 375-5034.

6. What is a household's average water consumption?

Water consumption varies from household to household. On average a person will use 1,500 - 2,000 gallons per month in a residence with a washer and not including outside watering. It is common for a family of four to use 6,000 - 8,000 gallons per month.

7. What is the Special Pick-up charge on my bill?

Special Pick-up charges are added to an account if an extra pick-up was requested or if the can was overfilled. If your trash or recycling can is repeatedly overfilled you may want to consider upgrading to a larger size can.

8. How can I change the size of my trash or recycling can?

Please contact us at (970) 375-5004 to change the size of your trash or recycling can.

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Main

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1. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

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Parking

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1. Can I park in all City lots with my parking permit?

Yes, your monthly permit allows you to park in the Transit Center lot and East Lots 2, 3, and 4.

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Payments

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1. What is an eCheck?

An electronic check -- eCheck -- is an electronic form of a paper check. Just like a paper check, an electronic check draws money directly from a checking account.

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Pets in Durango

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1. Why is dog waste such a big deal?

Besides its bad smell, dog waste can pollute water sources and encourage noxious weeds to grow. Dog waste can harbor microbes and drain into Durango’s creeks and the Animas River. It is also rich in nitrogen, which encourages noxious and invasive weeds to grow.

2. How frequently do I need to license my dog?

In the City of Durango all dogs are required to be licensed annually or triannually through the La Plata County (LPC) Humane Society. For more information on licensing your pet please call the LPC Humane Society at (970) 259-2847 or visit their website.

LPC Humane Society Website

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Transportation

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1. Can I bring an inflatable tube on the trolley?

No, tubes must be deflated before boarding the trolley.

2. Can I bring my bike on the bus?

Yes, each bus is equipped with two bike racks on the front of the bus and you are welcome to load your bike - availability is on a first come, first serve basis. Bikes are not allowed inside the bus.

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Trash & Recycling

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1. Why is it called Single Stream Recycling?

Single stream simply refers to the common mixed recycling system that allows for paper, cardboard, plastic, and metal cans to be collected together in a single recycling container. The term single stream comes from the difference between this system and a multi-stream system where different types of materials must be sorted into individual bins: one for paper, one for plastics, and another for metals.

For a list of accepted materials, visit the City’s single stream recycling web page. Remember, GLASS IS NOT ACCEPTED in single stream in our region, so be sure to separate that out. It can be recycled for free 24/7 at the Durango Recycle Center. For this reason, some people refer to Durango’s system as dual-stream, but that can be unnecessarily confusing.

2. Is single stream better than multi-stream sorted recycling?

In short, yes. It has been well established that many more people recycle when everything can be collected in one container. Recycling sorting facilities have been designed to now efficiently sort through this mixed material. Overall, single stream recycling results in more material being recycled and diverted from the landfill.

3. Should I put my recyclables in a bag before I place them in my single stream recycling container?

No. Please do not bag your recyclables. If you generate more recyclable material than your container can hold, do not place additional material or bags outside of your container. Either hold the material for the next week’s collections, or bring excess material to the Durango Recycle Center. Residents with a utility bill can drop off recycling free of charge.

If you think you will regularly generate more recyclable material than what will fit into a 60-gallon container, please call 375-5004 to request a larger 90-gallon recycling container.

4. Why aren’t plastic bags and film accepted in single stream recycling, and how can I recycle my plastic bags?

Plastic bags and plastic films are extremely difficult to separate from other recyclables at the processing facilities. These types of plastics get snagged on machinery and tangle up other materials.

Many plastic bags and films are recyclable, but they must be collected through a separate, dedicated system. You can recycle your plastic bags at most local grocery stores. The most common thing that bags are turned into is plastic boards like the kind outdoor plastic decks and park benches are made of.

5. Why isn’t glass accepted in single stream recycling, and how can I recycle my glass?

Glass can easily break, and glass shards can get mixed in with other materials. These shards can be challenging to sort out of recycling, and they can pose a hazard to workers at our sorting facilities. Some communities do accept glass and that is because their collections processes and regional sorting facilities operate differently.

Glass can be recycled for free 24/7 at the Durango Recycle Center. Glass is transported to the Front Range where it is processed into new glass bottles.

6. I live in an apartment building or other type of multi-unit building; can I use the City’s recycling system?

Yes, but it can depend.

Under the current city code, any building or complex with more than 3 units is technically considered a “commercial” account for waste collection purposes, regardless if the units are businesses or residences.

All multi-unit complexes with 8 or more units are required to provide recycling services to their tenants. Complexes with 3-7 units are the only residential buildings in Durango not required to have recycling, but the building managers are allowed to sign-up for service either through the City of Durango, or other commercial providers.

If you live in a complex with 8 or more units that is not providing recycling service, contact 970-375-5004 to file a complaint. If you live in a complex with 3-7 units that does not provide recycling, contact your HOA, building manager or landlord to discuss the possibility of signing up for commercial collection services.

Residents that live in complexes without recycling service can bring their recycling to the Durango Recycling Center to drop off for a small fee. These residents must pay a fee to drop off recycling because they do not pay for recycling service on their utility bills.

7. I am a county resident; can I use the City of Durango for my trash and recycling collections?

No, but you can drop off your recycling. The City of Durango offers curbside trash and recycling collection services only to city residents. County residents can bring their recycling to the Durango Recycling Center to drop off for a small fee, or contact your service provider to see if they offer curbside recycling.

County residents must pay a fee to drop off recycling because they do not pay for recycling service on their utility bills.

8. What happens to my recycling after it is collected?

The recyclable material that is collected by the City is first taken to the Durango Recycling Center, located at 710 Tech Center Drive, where it is baled. From there the bales are sent to processing facilities that open up the bale, and sort the materials by type. These sorted materials are then baled once more and sold to facilities that use this material to create new goods.

Some materials like Styrofoam, PVC, and biodegradable plastics cannot be recycled, and so they are sorted out during processing and are sent to the landfill.

9. My trash or recycling wasn’t collected, what happened?

There are several common reasons why a container may not have been collected: During Holiday weeks, collections are often delayed a day; if you did not set out your container by 8 a.m. you may have missed the collections truck; if your container was not facing the correct direction, or if it was overfilled, the truck may not have been able to collect it.

If you feel that there was a mistake with your collections, give the Trash & Recycling office a call at 970-375-5004. Staff can look up your address and see why your collections were missed.

10. What does an overfill charge on my bill mean?

City of Durango collections requires that the lids on trash and recycling containers and dumpsters must be completely closed in order to be serviced properly. If you overfill your container, and the lid does not close, this may interfere with the collections process and you may be subject to an additional charge.

If you think you will regularly generate more material in a week than what will fit into a 60-gallon container, please call 375-5004 to request a larger 90-gallon container.

11. My container or dumpster lid is broken and not closing properly, can you fix it?

Yes. Give the Trash & Recycling office a call at 970-375-5004 and staff will be able to put in a work order to repair or replace. In some cases repairs may require a charge on your utility bill.

12. Are trash and recycling still collected during winter storms?

As long as it is safe to do so, collections will follow our routes as planned. If certain routes or streets are deemed unsafe, then collections may be delayed by a day due to winter storms.

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Utilities Department - Backflow Prevention

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1. What is a cross connection?

A cross connection is an actual or possible pathway between our drinking water supply and a source of contamination or pollution.

2. Why do such cross connections exist?

Plumbing is sometimes installed by persons who are unaware of the dangers of cross connection. These connections are sometimes made as a simple matter of convenience, with unintended consequences. And then, sometimes they are made with reliance on inadequate protection.

3. What is a Cross Connection Control Program?

A Cross Connection Control Program is an organized and structured program to identify and eliminate unprotected cross connections in order to prevent backflow. It is a cooperative effort between the City of Durango’s Water Treatment Plant, health officials, property owners, and certified testers to ensure that our water is protected both in the city main and within buildings.
Inquiries about the Cross Connection Control Program:
Ph: (970) 375-4882
Email
or direct mail to
105 Sawyer Dr.
Durango, CO 81301

4. What is backflow?

Backflow is the undesirable reversal of flow of a liquid, gas, or other substance in a potable water system as a result of a cross connection. To prevent backflow from occurring, a backflow preventer—either an assembly or device must be installed.

5. What is a backflow preventer?

An approved assembly, device, or method that prohibits the backflow of water in water systems. The backflow assembly or device may be installed at the water connection between the city main and a building, or it may be installed at the source of possible contamination or pollution.

6. Why would backflow need to be prevented?

Backflow can be hazardous. In the EPA’s “Best Practices Guide”, it is stated: “Cross connections are ever present dangers that exist in most water systems and can result in serious chemical or microbiological contamination events in drinking water systems.” Backflow can occur from something as simple as a garden hose left in a bucket of cleaning solution, but can also be much more serious.

One example of what can happen occurred within 55 miles of Durango at a public school. A chemical used in the heating system boilers backflow into the drinking water. Samples taken determined that the chemical was chromium in levels as high as 700 parts per million. The head chemist said that it was miraculous that no one was seriously injured or killed. They were lucky. The yellowish water was discovered by a home economics teacher before school started and proper precautions were taken.

7. How will a backflow preventer affect my plumbing system?

A backflow preventer may create a slight decrease in pressure, however,
in our area, the water pressure is typically high and actually requires a
pressure reducing valve. So, a slight decrease in pressure should not be
a problem.

If you have a water heater tank, the installation of a thermal expansion tank
will be required. With a backflow preventer installed on the water line
coming into your building, expanded water from a water heater cannot return
to the potable water supply. It is now a “closed” system. The water in your
tank, as it expands from heat, will have nowhere to go. The solution is a
thermal expansion tank. More on this subject is available in a pamphlet
entitled “Protect Your Water Heater from Thermal Expansion” available from
the Cross Connection Control Program.

8. Why do backflow assemblies need to be tested periodically?

Backflow prevention assemblies have internal seals, springs and moving parts that are subject to wear, fatigue and fouling. Routine testing helps ensure that the mechanical device is in proper working order.

9. Will my water service be interrupted for backflow prevention assembly testing?

Yes, standard testing procedures require that the water service be turned off for testing. Depending on the type of assembly, the time needed is from 10 to 30 minutes. Additional time may be needed if repairs are required.

10. How much will it cost to have my backflow prevention assembly installed and tested?

Costs will vary depending on size, location and type of assembly and
whether or not the assembly will be tested during normal working hours.
You are encouraged to obtain multiple quotes for comparison.

Installation may be performed by a licensed plumber, but testing must be
done by a licensed, certified tester. The Cross Connection Control Program is
able to provide a list of all licensed, certified testers.

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Wildlife Conflicts & Scattered Trash

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1. Why is a wildlife and trash ordinance necessary?

Ordinance O-2018-6 was enacted by the City of Durango to help limit the scattering of trash and to prevent bears and other wildlife from accessing neighborhood trash. Each year in our region dozens of bears are killed after interactions or conflicts with humans. In many cases, attraction to trash and food is the root cause of these conflicts. Additionally, scattered trash is a public nuisance, an environmental hazard, and takes up city resources to clean. The ordinance recognizes the responsibility of individual community members to prevent wildlife conflicts and trash scattering by properly securing their trash.

2. How do I obtain a wildlife-resistant residential trash container?

To obtain a wildlife-resistant residential trash container, contact Trash & Recycling at (970) 375-5004. Medium and large wildlife-resistant residential trash containers are available from the City of Durango for a small additional monthly fee.

3. Who do I call to report scattered trash or other littering concerns?

To report scattered trash, or for additional information about the scattered trash and wildlife ordinance, you may contact City of Durango Code Enforcement at (970) 375-4930.

4. Are wildlife-resistant or wildlife-proof containers required in Durango?

Wildlife resistant containers are only required after receiving a wildlife scattering trash violation. Otherwise, wildlife resistant containers are optional, but highly encouraged. These containers significantly reduce the chance that wildlife will get into your trash and therefore reduce the chance you could be fined for scattered trash.

5. Can I request wildlife prevention equipment on my dumpster?

Yes. Waste haulers and the City of Durango can provide commercial wildlife-proof metal dumpsters or replace plastic lids with metal lids and latching mechanisms for an additional monthly service cost. Contact your waste provider for specific charges.

6. Does the wildlife trash ordinance apply to bird feeders?

There are no restrictions on bird feeders. However, it is best to not feed birds from April 15 to November 15. If you do feed birds, it is recommended that you suspend bird feeders at least 10 feet off the ground and 10 feet away from places bears can access. Bird feeders should be brought inside at night and stored in a secure structure, along with any seed or sugar water.

7. Who do I call if I have concerns about a potentially dangerous bear?

If a bear is acting aggressively and is a threat to your safety or property, you should immediately contact Colorado Parks and Wildlife at (970) 247-0855. After hours and weekends, please contact Central Dispatch at (970) 385-2900.