Customer Service

Contact Us for Questions

Water & Sewer Emergencies and Questions (970) 375-4801 utilities@durangogov.org
Trash & Recycling (970) 375-5004 trash-recycle@durangogov.org
Parking (970) 375-4960 parking@durangogov.org
Transit (970) 259-5438 transit@durangogov.org
Utility Billing (970) 375-5034 customerservice@durangogov.org
Water Dock Card (970) 375-5032 utilities@durangogov.org

Responsibilities

The Customer Service Division of Finance serves the public by:

  • Maintaining utility accounts for residential and commercial water, sewer, trash, and recycling services
  • Answering calls for Water and Sewer service emergencies or general questions
  • Answering calls for Trash and Recycling service needs or questions
  • Processing Parking citations and passes
  • Processing Transit passes and answering route information
  • Generating monthly utility service bills and answering questions regarding bills
  • Conducting water meter maintenance and investigations